Cancellation & Refund Policy

This policy applies to paid Datanah Pro access once checkout is available. Datanah does not currently accept payments through its website.

You may cancel a monthly Pro subscription before the next renewal. Until self-service cancellation is available, send the request through our contact page from the email used for your Datanah account. The cancellation takes effect at the end of the current paid month, so you keep Pro access until then and no later monthly charge should be made. Annual FPX access is paid once and does not renew automatically.

We will assess refund requests for duplicate or incorrect charges, and for a material service-access failure that we cannot reasonably resolve. Please contact us within 14 days of the charge and include the account email, payment date and a short description of the issue.

Once digital access has been made available, a refund is not normally available simply because you changed your mind, no longer need the service, or did not use it. This does not limit any mandatory rights you have under applicable law.

Send a request through our contact page. If approved, we will return the amount to the original payment method and aim to initiate the refund within 10 business days. Your bank or payment provider may take additional time to show the funds.