Cancellation & Refund Policy

This policy applies to paid Datanah Pro access.

You may cancel a monthly or yearly Pro subscription before its next renewal. Cancellation takes effect at the end of the current paid period, so you keep Pro access until then and no later renewal charge should be made. Contact us through our contact page if you need help with a cancellation.

We will assess refund requests for duplicate or incorrect charges, and for a material service-access failure that we cannot reasonably resolve. Please contact us within 14 days of the charge and include the account email, payment date and a short description of the issue.

Once digital access has been made available, a refund is not normally available simply because you changed your mind, no longer need the service, or did not use it. This does not limit any mandatory rights you have under applicable law.

Send a request through our contact page. If approved, we will return the amount to the original payment method and aim to initiate the refund within 10 business days. Your bank or payment provider may take additional time to show the funds.

When a payment is refunded in full, or is disputed with your bank or card issuer, Pro access paid for by that payment ends when the refund or dispute is recorded. Your account, saved items and billing history are kept.

If you have an active paid Pro subscription, you can upgrade to Datanah Agents online at any time. Upgrades take effect immediately and keep your billing cycle, monthly or yearly. You pay the prorated difference for the rest of your current period, and the unused part of your previous plan is credited: the difference between the Agents price and what you paid for your current Pro period, multiplied by the share of that period still remaining, rounded to the nearest sen. Differences below RM1 are not charged. From the end of your current period, Agents renews at its full price on the same renewal date. If the upgrade payment does not go through, nothing changes to your Pro subscription.

No refunds are issued for upgrades or downgrades. Downgrades take effect at the end of the paid period: cancel Agents at period end, keep Agents until then, and choose Pro once that access ends.