Datanah policies

Payment & Security

The practical details of Pro payments and how we approach account security.

Effective 10 August 2026

1. Payment methods

The current Datanah Pro prices appear on the Pricing page. Monthly and yearly access are auto-renewing subscriptions. Prices in MYR. SST not applicable.

2. Billing and cancellation

Charges renew until you cancel. Cancellation takes effect at the end of the current paid period, and your access continues until then. If a renewal payment fails, Curlec retries it and your Pro access continues for up to 5 days after the paid period ends; if the retries fail, access pauses until you update your payment method from the Billing page or start a new subscription. Our Cancellation & Refund Policy explains how to submit a request.

3. Payment processing

Curlec processes Datanah payments. Payment details are entered with the payment provider, and Datanah does not store card or bank-account details. Payment-provider terms and notices may also apply to a transaction.

4. Security approach

We use safeguards designed to protect accounts, service operations and information, including access controls, short-lived one-time login codes and security logging. These measures reduce risk; they cannot eliminate it. Protect the email account you use to sign in, never share a Datanah login code, and contact us promptly if you think someone accessed your account.

5. Billing or security concerns

For a payment question, suspected unauthorised charge or account-security concern, contact us through our contact page as soon as possible.